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Aéde Return Policy

We will accept product returns and provide you with an exchange or refund if the below are applicable:

- The product is faulty or is not of acceptable quality, or
- Significantly different to what is shown or described on our site,
- You have proof of purchase in the form of an invoice or bank statement
- The item must be unused and in the same condition that you received it in. It must also be sealed, undamaged and in the original packaging.

Please note: Aéde reserves the right not to offer an exchange or refund where the item fault is a result of misuse or neglect.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund amount.

A return request must be made within 7 days of receiving the order. All returns have to be approved prior to returning.

To request a return authorisation number please email care@aede.com.au

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund within 7 days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is processed. Next contact your bank. There is often some processing time before a refund is processed. If you’ve completed these steps and you still have not received your refund, please contact us at care@aede.com.au

Shipping
All returns once approved can be sent to:

Aéde Returns - Po Box 2059, ROSE BAY NORTH, NSW 2030

Please note: Original shipping costs are non-refundable.
Depending on where you live, shipping times for your exchange may vary.

If you are shipping an item over $75, we advise using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item and any cannot be liable for items lost in transit.

CLUB.AÉDE FAQ’S

An essential subscription service of our hero supplement Hair Activist.

When you subscribe to club.AÉDE you will receive the following savings; 5% off 1 month, 15% off 3 month, 20% off 6 month supply of your favourite Aéde supplement.

Think; about your wellness goals... Invest in stronger, healthier hair, skin and nails.

Feel; in control of your journey... Modify, pause or cancel your subscription at any time. It's in your hands.

See; The results for yourself... Commitment and consistency is key to seeing real results in 90 days. Continue the journey for optimal development and maintenance.

Do; make a change that matters...join our community of wellness warriors harnessing the power of wellness with our pure, active and proven formula.

Set it & forget it; Subscribe to club.AÉDE today and experience the AÉDE effect for yourself. You can thank us later. x

Yes, you can make a one-time purchase of any product by selecting 'One-time Purchase' on our shop page. Loving the results? Ensure you never miss a dose of your favourite AÉDE supplement. Subscribe to club.AÉDE to set up your recurring order and save. Once you have joined, you can 'Manage Subscription' through the account page; pause, skip or cancel at any time.

You have to have an 'active' club.AÉDE subscription in order to 'manage your account'. Once your order has been placed you can now set up your account. You can do this three ways. 1) Post checkout you will be prompted to 'Set up an Account' 2) Via the welcome email and click the 'Set Up Account' button and follow the prompts, 3) Post purchase via our website by clicking on the sign in icon (top right) and 'Create your Account' using the same email you made your club.AÉDE purchase with.

Ongoing monthly payments will be debited from your nominated account on the same day each month. That date of deduction is set from the date you made your first order.

All club.AÉDE subscriptions require a current/active Visa or MasterCard to be added to your account.

Unfortunately at this time AfterPay is not available for club.AÉDE recurring orders. We only accept Visa or MasterCard when you set up your account to join club.AÉDE.

Yes absolutely! Sometimes you need a break! Whatever the reason may be, we are here to support you. You can pause your plan for 30 days at a time as many times as you need. Just log into your account page via the website, select 'Manage Subscription' and click 'Pause Subscription'.

You can cancel your plan at any time by going to your account page, Selecting "My Subscription" and clicking "View." on your plan.

Once you cancel your subscription, the pricing structure you subscribed to may no longer be available. Before cancelling completely you may want to consider simply pausing your subscription instead to maintain your current pricing. You can pause your subscription for as long as you like.

But if you do prefer to cancel, you can create a brand new subscription in the future through the shop page.

All Australian orders for club.AÉDE will be shipped free of charge via Australia Post. Shipping costs for all other destinations will be calculated at checkout based on your location. See our FAQ's to learn more about our global shipping policies.

All Australian orders for club.AÉDE will be shipped free of charge via Australia Post. Shipping costs for all other destinations will be calculated at checkout based on your location. See our FAQ's to learn more about our global shipping policies.